Warranty

All items purchased online from KC Sound and Vision have a 1 year return to base warranty as standard, unless stated otherwise. The warranty starts automatically from the day you receive your item.  
Manufacturer refurbished items sold are functionally perfect but could have minor cosmetic blemishes.
Manager's special items are sold with any issues or damages specifically stated in the listing.
All new products are unused but the boxes may have been opened and reinforced for safer transit.
Our warranty covers costs related to our collection costs within 6 month, parts, labour, replacements and cost of returning the item back to you. After 6 month, if the item develops a fault, the customer will be responsible for returning the item back to us.   
The warranty covers product failure during normal operation and does not cover failure due to misuse of the item, neglect, deliberate, water or physical damages. If any repairs have been attempted by unauthorised personnel or companies, this will void your warranty. 
KC Sound and Vision cannot be held liable for any loss of data stored on any form of writeable / rewritable media / hard drive devices.
What to do if your item develops a fault within the warranty period?
Please contact our returns department on 0208 549 0770 or email info@kcsoundandvision.com. We will need to verify your purchase so please have a receipt, order reference or payment information to hand.     
Our returns team will usually guide you through some troubleshooting to resolve the issue or verify the fault. We may ask for some photos or videos in order to verify the issue. Once the fault has been verified you will be issued with a Returns Reference Number. Necessary arrangements will be made to get the item back to us. Replacement packaging can be provided to ensure the safe transit of your item.   
Once the item has been returned to us, we will inspect the item and verify the fault. You will be contacted within 7 working days with an update. 
We aim to repair the item within 7 working days. However, this can be subject to delay depending on the availability of parts or replacements. If a repair is not possible you will be offered a replacement item which will be the same or similar specification. 
Please quote the Returns Reference number if you would like any updates regarding your return. Please note, returns will not be processed without a valid Return Reference number. 
Our terms and conditions are in addition to your rights under Consumer Rights Act 2015.
By purchasing our item you confirm that you have read and agreed with our terms and conditions.